Refund Policy

1. General Information

All products offered for sale on the KOF platform are digital products and services in nature. These products include bot licenses, bot packages, captcha solving services and other digital services. Digital products are delivered electronically to the user account instantly at the moment of purchase.

2. Right of Withdrawal

Legal Notice: Pursuant to Article 53(ç) of Law No. 6502 on Consumer Protection and Article 15(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly by electronic means and intangible goods delivered instantly to the consumer.

All products purchased through KOF are digital in nature and are delivered to the user account as soon as the payment is confirmed. Therefore, once the purchase has been completed, there is no statutory right of withdrawal (refund).

KOF provides its services from Turkey, and the rules above are based on Turkish consumer law. This does not affect any mandatory consumer rights granted to you by the laws of your country of residence.

3. Exceptional Cases

In the following cases, refund or compensation methods may be applied at KOF's sole discretion:

• Technical failure: Where the purchased product or service cannot be used at all due to a technical failure attributable to KOF.
• Wrong product delivered: Where the product delivered differs from the product ordered.
• Duplicate payment: Where more than one payment is taken for the same product due to a technical problem, the excess payment is refunded.

Exceptional refund requests must be made no later than 7 days from the date of purchase.

4. Refund Request Process

To request a refund in exceptional cases:

1. Open a Support Request

   Send your detailed refund request through our contact page or by email to [email protected].

2. Provide the Details

   State your order number, the purchase date, the payment method and the reason for your refund request.

3. Review Process

   Your request is reviewed within 3 business days at the latest and you will be informed of the outcome.

4. Refund

   Approved refund requests are refunded to the original payment method within 10 business days.

5. Cases Not Eligible for a Refund

Refund requests are not accepted in the following cases:

• The product or service has been partially or fully used
• Problems caused by the user's own error (choosing the wrong product, entering account information incorrectly, etc.)
• Sanctions imposed by the game developer (bans, account closures, etc.)
• Performance problems caused by the internet connection, hardware or third parties
• Suspension or closure of the account due to a breach of the Terms of Use
• More than 7 days have passed since the date of purchase
• Products purchased under a promotion or discount (unless otherwise stated)

6. Chargeback (Disputed Transaction) Warning

If you file a chargeback (disputed transaction) directly with your bank or credit card company without first submitting a refund request, your account will be suspended automatically. Before filing a chargeback, please contact us first; we will do our best to resolve your issue quickly and fairly.

7. Policy Changes

This Refund Policy may be updated from time to time. Changes are published on this page. Our users will be informed of significant changes. The current policy is always available on this page.